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Shipping & Returns

Do you deliver anywhere in Australia?

Yes, we offer our customers Australia wide delivery.

However, as freight becomes more and more challenging, we need to use our discretion with some orders. On occasion, we will have provide a full refund because freight is too difficult or will simply take too long to get to you. 

 

We can no longer supply any product over 1m in length outside of Brisbane Metro area. 

 

Do I have to pay for returned goods postage?

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.